bdo99 Privacy Policy

1. Introduction and Scope

bdo99 ("we", "our", or "platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy explains what information we collect when you use the bdo99 website, mobile version, or any related service, how that information is used, and what measures we take to protect your privacy.

This policy applies to all registered members, guest users, and anyone who interacts with our platform through any channel. By using our services, you consent to the terms of this privacy policy.

We believe you should have full control over your personal information. We are therefore committed to describing our data processing practices with complete transparency.

2. Data Collection

We may collect the following types of information:

A. Information collected at registration

When you create an account at bdo99, we collect the following information:

• Full name (in Bengali or English)
• Valid email address
• Date of birth (required for age verification)
• Residential address
• Mobile number (for payment verification)

B. Financial transaction information

During deposit and withdrawal processes, we collect:

• bKash, Nagad, or Rocket account number
• Transaction amount and date
• Transaction reference ID

We never collect or store your payment PIN or password.

C. Automatically collected information

When you visit our platform, the following technical information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Pages visited and session duration
• Click patterns and navigation data
• Referring website address

D. Support communication information

When you contact us via live chat or email, the content of that conversation may be stored and used to improve the quality of service in the future.

3. Purpose of Data Use

bdo99 uses your collected information for the following legitimate purposes:

• Account management: To create, verify, and keep your account secure.
• Identity verification (KYC): To prevent money laundering and ensure the age limit (21+) is met.
• Transaction processing: To complete deposits and withdrawals through bKash, Nagad, and Rocket.
• Customer service: To respond to your complaints, questions, and requests for assistance.
• Fraud prevention: To detect suspicious transactions and account activity.
• Service improvement: To analyze user experience and improve the quality of the platform.
• Promotional communications: To send relevant offers and updates, subject to your consent.
• Responsible gaming: To identify excessive gaming behavior and provide necessary support.

We never sell your information to advertising companies. Your information is used only for the purposes described in this policy.

4. Data Disclosure and Sharing

bdo99 does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in the following limited circumstances:

A. With service partners

Information may be shared with trusted technology partners who manage our technology services, payment gateway operations, and security verification. All such partners operate under a strict confidentiality agreement and may use your information only for the purpose of providing the required services.

B. Under legal obligation

We may be required to disclose necessary information to comply with court orders, lawful requests from government agencies, or anti-money laundering regulations. In such cases, we will disclose only the minimum information required.

C. For fraud prevention and security

If a user is suspected of being involved in fraudulent activity, money laundering, or any other illegal activity, the relevant information may be shared with the appropriate authorities.

D. In the case of business transfer

If bdo99's business operations are transferred to another entity for any reason, user information may be transferred while maintaining the terms of this policy. You will be notified in advance.

5. Cookies and Tracking Technologies

The bdo99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

The types of cookies we use:

• Essential cookies: These cookies are necessary to maintain login sessions, perform security verification, and run core functions. Without them, the platform will not work properly.
• Functionality cookies: To remember your language preferences, theme settings, and information from previous visits.
• Analytics cookies: To analyze user behavior and improve website performance. This information is generally collected anonymously.

You can disable cookies by changing your browser settings. However, doing so may cause issues when using some features of the platform.

6. Data Security Measures

The security of your information is our highest priority. bdo99 uses industry-standard security measures to protect your personal and financial information from unauthorized access:

• SSL/TLS encryption: All data transmission between your browser and our servers is secured by 256-bit SSL encryption.
• Database encryption: Sensitive information is stored in an encrypted state.
• Two-factor authentication (2FA): An additional security layer when accessing your account.
• Regular security audits: Our systems undergo regular vulnerability testing.
• Access controls: Only authorized personnel can access the necessary information.
• Anomaly detection: Suspicious logins and activity are identified through automated processes.

Even so, no method of data transmission over the internet or digital storage is completely secure. We are committed to providing the highest level of protection, but we cannot guarantee absolute security.

7. Data Retention Period

bdo99 retains your information only for as long as necessary to fulfill the specified purpose. Details:

• Active account information: All information is retained while your account is active.
• After account closure: Records of legal obligations and financial transactions may generally be retained for up to 5 years.
• Support communications: Customer service conversations may be retained for up to 2 years.
• Log files: Technical logs are generally deleted after 90 days.
• Cookie and analytics data: From the end of the session up to a maximum of 12 months, depending on the type of cookie.

After the designated period, information is securely deleted or anonymized so that no individual can be identified from it.

8. Your Rights

As a bdo99 user, you have the following rights, which we are committed to honoring:

• Right of access: You may request at any time to know what information we hold about you.
• Right to rectification: If any of your information is incorrect or incomplete, you may request a correction.
• Right to erasure: In certain circumstances you may request that your information be deleted, although some information may need to be retained due to legal obligations.
• Right to object: You have the right to object to the use of your information for specific purposes.
• Data portability: The right to receive your information in a structured, commonly used format.
• Withdrawal of consent: You may opt out of our promotional communications at any time.

To exercise any of the above rights, please contact our support team. We will generally respond to your request within 30 business days.

9. Third-Party Services

The bdo99 platform uses software from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming. These game providers follow their own privacy policies.

For payment processing, we work with bKash, Nagad, and Rocket. These payment providers have their own privacy policies and terms that apply to their services.

bdo99 is not responsible for the collection and use of information by the aforementioned third parties. We recommend that you read the privacy policy of the relevant provider.

10. Protection of Minors

bdo99 provides services only to individuals aged 21 or above. We do not knowingly collect information from any minor.

Age is verified at the time of registration, and proof of age is requested during our identity verification (KYC) process. If we become aware that a person under the age of 21 has provided us with their information, we will immediately delete that information and close the account.

If you believe that a minor has registered on our platform, please notify our support team.

21+ For those aged 21 and above only

11. Policy Changes

bdo99 may update this privacy policy from time to time. Revisions to the policy may be necessary due to legal changes, technological developments, or changes to our services.

If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email.
• A clear notification will be shown when you log in to the platform.
• The "Last Updated" date at the top of this page will change.

If you continue to use the platform after the changes, it will be considered as your acceptance of the new policy. Therefore, it is recommended that you revisit this page periodically.

12. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:

Live Chat: Support is available in Bengali 24 hours a day, seven days a week
Email: [email protected]

For data protection-related requests, please contact us through the above channels mentioning "Privacy Request". Our support team will respond as soon as possible.

To learn more about your rights, please also read our FAQ page or Responsible Gaming page.