bdo99 Terms and Conditions

1 General Provisions and Introduction

bdo99 is an online gaming platform that provides sports betting, live casino, slots and other gaming services for users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between bdo99 and its users.

These terms have been prepared in English and apply to users in Bangladesh. In the event of any interpretive dispute, the original version shall prevail. bdo99 reserves the right to modify these terms at any time, and continued use of the platform after any changes constitutes your acceptance of the revised terms.

In these terms, "bdo99", "we", "our" refers to the entity operating the bdo99 platform. "User", "you", "your" refers to any person registered on or using the platform.

2 Eligibility and Account Registration

2.1 Age Requirement

To open an account and use the services on bdo99, you must be 21 years of age or older. This platform is operated for adults only. Providing false information about your age will result in immediate account termination and any deposited funds may be forfeited.

2.2 Account Registration Terms

• Each individual may create only one account. Creating multiple accounts is prohibited.
• All information provided at the time of registration must be accurate, complete and up to date.
• Account login credentials (username and password) must be kept strictly confidential.
• Operating an account on behalf of or in the name of a third party is prohibited.
• bdo99 support must be notified of any changes to account information.

2.3 Identity Verification (KYC)

bdo99 may request identity verification at any time. This may require a photo of your National Identity Card (NID), passport or driving licence. Withdrawals may be restricted until KYC is completed. This process is carried out for the protection of all users.

3 Deposits, Withdrawals and Payment Policy

3.1 Minimum Deposit and Withdrawal

The minimum deposit amount across all payment methods on bdo99 is ৳100 (one hundred taka). The minimum withdrawal amount is ৳500 (five hundred taka). No transactions below these limits will be processed.

3.2 Payment Methods

bdo99 currently supports the following payment methods:

• bKash — via both personal and agent accounts
• Nagad — digital wallet payment
• Rocket — Dutch-Bangla Bank mobile banking

Deposits or withdrawals from third-party accounts are strictly prohibited. Only payment accounts registered in your own name may be used.

3.3 Withdrawal Processing Time

Approved withdrawals are generally completed within 10 to 45 minutes. However, additional time may be required during KYC verification or if an unusual transaction is detected. All transactions are processed according to Bangladesh Standard Time (BST, UTC+6).

3.4 Transaction Cancellation Policy

Funds once deposited cannot be cancelled. Withdrawal requests can be cancelled before processing begins. For any erroneous transaction, contact support immediately.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New users are eligible for a 150% bonus up to ৳5,000 on their first deposit. For example, depositing ৳2,000 will earn an additional ৳3,000 bonus. This bonus is not directly cashable — wagering requirements must be met before withdrawal.

4.2 Wagering Requirement

The wagering requirement for the welcome bonus is 10 times (10x). This means you must wager 10 times the bonus amount before it can be withdrawn. Example: if you receive a ৳3,000 bonus, it becomes withdrawable after placing ৳30,000 in wagers.

4.3 General Rules for Bonus Use

• A bonus is issued only once and is limited to one account.
• Claiming multiple bonuses from the same household, device or IP address is prohibited.
• Bonuses may only be used to play games on the bdo99 platform.
• Each promotion has its own validity period and terms, which are detailed on the promotion page.
• bdo99 reserves the right to modify, suspend or cancel any bonus.
• If bonus abuse is suspected, bdo99 has the right to investigate and cancel the bonus.

4.4 VIP Loyalty Program

The bdo99 VIP program has four tiers. You can advance to a higher tier based on regular play:

• Bronze — up to 0.2% cashback per week
• Silver — up to 0.5% cashback per week
• Gold — up to 0.8% cashback per week
• Platinum — up to 1.0% cashback per week

VIP cashback is paid on a weekly basis. There is no specific turnover requirement for tier changes — tiers are determined based on overall activity and consistency.

5 Prohibited Activities

The following activities are strictly prohibited and, if detected, may result in account termination and balance forfeiture:

• Fraudulent activities, use of software bots or automated tools
• Money laundering or transactions involving illegal funds
• Unauthorised access to another person's account
• Bonus abuse or gaining advantages through multiple accounts
• Attempting to interfere with the platform's security or systems
• Collusion with other users to manipulate game outcomes
• Filing chargebacks or payment disputes against bdo99 while continuing to use the account
• Registering with a false identity or false age

6 Betting Rules

6.1 Validity of Bets

Once a bet is finally confirmed it cannot be cancelled, unless a technical error is identified. bdo99 reserves the right to cancel bets in the case of an obvious pricing error.

6.2 Event Cancellation or Postponement

If a sports event is cancelled, postponed or completed outside the scheduled time, bets will be settled in accordance with bdo99's own policy. In such cases, the stake is generally refunded.

6.3 Maximum Win Limit

There may be a limit on the maximum winnings from a single bet or game session. Contact our support team for details on specific limits.

6.4 Live Betting

Live betting is real-time based, so bets may be rejected due to connection loss or delay. bdo99 will not be held responsible in such circumstances.

7 Account Suspension and Closure

7.1 Closure by bdo99

bdo99 may temporarily or permanently close an account in the following circumstances:

• Any breach of these terms and conditions
• Suspicion of fraudulent activity
• Failure to complete KYC verification
• Extended inactivity (more than 12 months)
• User request
• Legal obligation or regulatory instruction

7.2 Closure by the User

Any user may request the closure of their account at any time. Before making the request, please ensure that all pending withdrawals have been completed. Any bonuses will be considered void once the account is closed.

7.3 Inactive Accounts

Accounts that have been inactive for 12 months may be subject to an administration fee. The user will be notified in advance by email.

8 Responsible Gaming

bdo99 is firmly committed to responsible gaming. We believe gaming should be enjoyable — not a source of financial or mental stress.

• Users can set their daily, weekly or monthly deposit limits.
• Temporary breaks or permanent self-exclusion are available.
• If signs of gambling addiction are identified, please contact the support team.
• This platform is for users aged 21 and above only.

For detailed responsible gaming guidelines, please visit our Responsible Gaming page.

9 Privacy and Data Protection

bdo99 places the highest importance on protecting users' personal information. All data is secured with SSL encryption technology. We never sell users' personal information to third parties.

For detailed information on our data collection, use and storage policy, please read the Privacy Policy page.

Users may request access to, correction of or deletion of their personal information. Please contact our support to do so.

10 Limitation of Liability

bdo99 will not be liable for any loss in the following circumstances:

• A bet fails due to internet disconnection or technical issues
• Loss caused by a problem with the user's device or software
• Failure of a third-party service provider
• Force Majeure events — natural disasters, war, government restrictions and so on
• Loss caused by the user's own negligence or breach of these terms

In any circumstance, bdo99's maximum liability is limited to the amount of the relevant transaction.

11 Dispute Resolution

11.1 Complaint Submission Process

For any dispute or complaint, please contact our support team first. We aim to provide an initial response within 48 hours.

11.2 Fair Resolution Policy

bdo99 is committed to resolving all disputes fairly and impartially. In the event of a dispute regarding game outcomes, server logs will be considered the final evidence.

11.3 Chargeback Policy

Filing a chargeback claim against valid deposits and bets is a breach of these terms. In such cases, the account will be terminated immediately. For any issue, please contact our support directly.

12 Intellectual Property

All content on the bdo99 platform — logos, designs, software, text, graphics and brand elements — is intellectual property owned by bdo99. Using, reproducing or distributing these without prior written permission is prohibited.

Content from third-party game providers (Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming and others) is owned by the respective companies and protected by their own licence agreements.

13 Notice of Changes to Terms

bdo99 may modify these terms at any time. For significant changes, users will be informed by email or through a notification on the platform. Continued use of the platform after revised terms are published will be considered acceptance of the new terms.

The "Last Revised" date shown at the top of this page is always kept up to date. It is recommended that you check this page regularly.

14 Contact

If you have any questions or comments about these terms and conditions, please contact us:

• Live Chat: 24/7 support in Bengali — log in to the platform and start a chat
• Email: [email protected]

Our support team is ready to help in Bengali seven days a week, twenty-four hours a day.